The operating model page is switched off for {{product.name}}. A product team can turn it on in site.config.js by setting features.operatingModelPage to true.
THE OPERATING MODEL
In this model, people become Outcome Leaders. No longer defined by what they produce, but by the results they steer {{product.name}} toward. The craft still matters, but now it happens in decisions and ideas, not delivery. [Replace: describe how your team actually delivers and operates the product.]
THE SHIFT
THE MODEL
Six characteristics define it. [Replace: edit to match your own model.] Click a card to read more.
No more fragmented roles with handoffs. Each role is an indivisible unit of value: one person, one outcome.
Every decision has a human owner, already embedded in the role. Responsibility is traceable through ownership and not forced through invented checkpoints.
Outcome hubs form, dissolve and re-form as priorities shift, while {{product.name}} carries the data, rules and workflows across every initiative consistently.
New technology arrives so quickly that workflow designers become a core part of the model, constantly applying AI thoughtfully to how work gets done.
{{product.name}} carries the execution layer, so adding a market or doubling output stops being a headcount decision. You direct more energy through the system and the system scales without the organisation having to.
Human effort is deployed where it matters most: moments of genuine creativity and high-judgement decision making.
THE SYSTEM
In this model, people are organised in connected hubs around the product. Click a hub to read more. [Replace: rename hubs to match your own structure.]
The strategic core. The Product Lead directs priorities across the hubs and holds the authority to decide where people step in and where {{product.name}} runs.
Designs and ships what users see and use: the solutions, content and signature moments that feed the rest of the model. Led by a Delivery Lead.
Runs the product day to day. Led by an Outcome Leader accountable for service levels, quality and cost, with full-stack practitioners working alongside {{product.name}} to deliver at scale.
Drives uptake and value realisation. Led by an Outcome Leader accountable for adoption, satisfaction and retention, with full-stack practitioners working alongside {{product.name}} to deliver at scale.
Always-on innovation with AI, data and new workflow design happens here. It stays at the frontier of what is possible and constantly evolves day-to-day execution. Led by an Innovation Lead.
THE ROLES
Eight new roles anchor the model. Click any role to read more. [Replace: align with your real role catalogue.]
The best way to understand how this works for your organisation is to talk it through.
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